FAQ's

The purchase of Smuze product is just the beginning of a long-lasting relationship between us and our customer. Be it product knowledge, or issues using our product, if you need us for any reason, we urge you to reach us: Live chat at the bottom right of this page, or hello@smuze.com. In the meantime here's a list of questions we're frequently asked, with some helpful answers.

faqs

Product Specific Questions
Smuze Teeth Whitening Strip is soft and sticky, with a layer of whitening gel on the film. Once easily attached to the teeth it produces a large number of bubbles; this is ecological reactive oxygen. They safely penetrate enamel and dentin to clean pigments and stains, so as to whiten teeth.
Glycerin, Aqua, Cellulose Gum, EDTA, Sodium Chlorite, Citric Acid, D,L-Menthol.
We do not recommend brushing your teeth prior to use. However, make sure to dry teeth off prior to applying Smuze teeth whitening strips. Feel free to brushing after use.
Smuze products are FDA approved and EU approved. Various tests and long-term practices prove its effectiveness and safety. It will not harm gums. All teeth whitening products will do damage to your enamel if you overuse them or have a sensitive enamel from the start. Therefore follow the instructions carefully and always consult with your dentist before using any teeth whitening products.
There are a small number of users with health problems in gums. In this case, they might feel irritation and discomfort. This is temporary and teeth will not be damaged. Stop using until irritation or discomfort disappear. However, in the unlikely event of gum irritation or discomfort when using Smuze Teeth Whitening Strip, dosage should be reduced to once a day or stopped for 2-3 days.
Yes, some users may experience this after use. This is caused by uneven tooth density structure distribution, which may be seen as a small white spot. This is harmless, temporary effect on the tooth appearance and will disappear after a short while.
Yes, you can swallow saliva during use. There is no side effect caused. Apply strip according to usage is very safe.
Basically 90% of the users will be able to notice the whitening effect after only just one use. The direct effect on the whitening results will depend on the teeth discoloration level, additional applications may be required. Continue to use the whitening strips until the desired results are achieved. We recommend using 12 sets of Smuze Teeth Whitening Strips to reach ideal white effect. Regularly use one whitening strips every week to obtain a whiter, brighter smile.
Smuze teeth whitening strips are recommended for people 18 and older. Children under 12 years old should not use this product. Do not use these whitening strips if suffering from dental ulcers, broken gum, or after oral surgery. Nor should this product be used by pregnant women. People with sensitive teeth should reduce the dosage or use under the guidance of dentist. Side effects from this product are rare but please discontinue use and contact your GP immediately in the event of an adverse reaction.
Normally 2-5 months. Several factors will determine the length of time your teeth will stay whiter including how often you drink coffee, tea, dark sodas, red wine, eat foods with color or use tobacco products. The Smuze Maintenance Packs will help you maintain a white smile.
Subscription Plan Questions
The goal of Smuze subscription is to help you transform and maintain a white smile. First select either the Month-to-Month Subscription OR the Annual Subscription. With your Month-to-Month Subscription you’ll receive the Smuze Transformation Kit your first month followed by an Smuze Maintenance Pack each additional month. Cancel anytime. If you select the Annual Subscription you will receive, in one package, one Smuze Transformation Kit and 11 Smuze Maintenance Packs. Each additional year you will receive 12 Smuze Maintenance Packs. Cancel anytime.
If you ordered the Month-to-Month plan you will receive the Smuze Transformation Kit that includes 24 strips, 12 treatments (each with 1upper/1 lower) and an Smuze Shade Guide. If you ordered the Annual Plan you will receive an Smuze Transformation Kit and 11 Smuze Maintenance Packs (each Pack will contain 8 strips; 4 treatments of 1 upper /1 lower) and an Smuze Shade Guide. With all kits you will get access to the Smuze app for iPhone and Android where you can track your whitening process and manage your subscriptions.
Yes, just contact us or do it yourself in the Smuze app.
Unfortunately you cannot put your membership on hold indefinitely but you can log in to your account and skip as many months as you would like. However, you may cancel your subscription at any time.
Yes. Log into your Smuze Dashboard or Smuze iPhone or Android app and Select "Manage Subscriptions" then click "Delivery Schedule" and last "Skip" next to the month you would like to skip. You can skip shipments as often as you would like.
Yes, at any time! Yes. Log into your Smuze Dashboard or Smuze iPhone or Android app and Select "Manage Subscriptions" then click "Cancel Subscription".
Account & Payment Questions
Start searching of your email accounts for “Smuze” to recover the Account Login email. If you are unable to find your Login or User ID please contact us at hello@smuze.com or via live chat.
Go to Smuze.com and when prompted to enter password select, “Forgot Password” and follow the instructions.
To change your email address associated with your Smuze Account or your password please log into your Smuze account and go to your Smuze Dashboard and under account settings select Change Email and follow the instructions.
We accept all major credit cards as well as SEPA Direct Debit
Yes. When you select the Annual subscription you will pay for the entire year upfront and also get a great savings.
Yes, you may buy a gift card for one annual subscription. The gift card is available in the catalog section in the webshop at smuze.com
Shipping Questions
The gift card will be a nice looking PDF that will be emailed to you, and that you may print. The PDF will have a printed code valid for the annual subscription. Delivery time of the PDF is usually a couple of days so make sure to order in time or contact us if you are a last day gift shopper ;)
€5 for WorldWide Standard Shipping and €10 for WorldWide Express Tracked Shipping.
To change your shipping address log into your Smuze Dashboard, select “Manage Subscriptions” then “Edit” and “Edit” again. Make sure to save your changes.
We apologize if you did not receive your Smuze Transformation Kit. Please look to see if your credit card was billed from Smuze Ltd. Please log into your Smuze Dashboard and check to make sure your payment information and address are correct. If they are correct please contact us at hello@smuze.com
We apologize if you did not receive your Monthly Smuze Maintenance Pack. Please look to see if you were billed from Smuze Ltd. Please check to make sure your credit card information is updated and not expired. Once you update your credit card information your Smuze Maintence Pack will be sent out. If your credit card was up to date please contact us at hello@smuze.com
You can expect to receive a monthly Smuze Maintenance Pack every 30 days from the time you received your Smuze Transformation Kit

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